Shipping & Returns

Shipping Costs

United Kingdom:

  • Untracked (24hrs): £4.39
  • Tracked (24 hrs): £5.39
  • Untracked (48 hrs): £3.39
  • Tracked (48 hrs): £4.29


EU, US, and Worldwide:

For international orders, the shipping cost varies. Please use the shipping calculator at checkout to determine the cost. Alternatively, reach out to us for assistance at


Delivery Timeframes:

At our warehouse, we prioritise the swift packing and dispatch of your order. Once your items are picked, packed, and ready for shipment, you will receive a shipping notification.


United Kingdom:

Typically, UK delivery takes 1-3 working days, depending on the chosen shipping method. There may be rare cases where deliveries take longer to ship from the confirmation date.  


International Orders:

For international orders, we estimate a delivery period of 7-15 working days, though it could extend to three weeks from the date of shipment confirmation. If you haven't received your parcel within this timeframe or would like to inquire about delivery times to your specific country before placing an order, please contact us at


Please Note:

All orders are dispatched from the UK, and customers are responsible for any applicable duties and import taxes.


Product Returns Process

While we're confident you'll love your zoop. products, we understand that circumstances may arise. If you find yourself needing to return a product due to it not meeting your expectations or encountering a technical fault, please follow these steps:


  1. Contact Us:

Drop us an email at to initiate the return process. Our dedicated team is here to assist you in arranging the return and addressing any concerns you may have.


  1. Return Authorisation:

Upon receiving your email, our team will carefully review the information provided. If your return request is approved, we will issue detailed return shipping instructions to guide you through the process.


Please Note:

  • We can only process returns for products purchased directly from
  • If you obtained your zoop. product from another retailer, please refer to their website for information on their specific returns policy.


We appreciate your understanding and cooperation throughout this process. If you have any questions or need further assistance, don't hesitate to reach out to us at Your satisfaction is our priority.